Returns & Exchanges

At London Store Naples, we want you to be completely satisfied with your fashion selection, which is why we offer a flexible 14-day return window for all unworn items. Whether you need a different size or a full refund, our team is dedicated to providing a seamless post-purchase experience.

Return Process

• 1.
  Initiate Your Request

  Log in to your London Store Naples account or visit our returns portal to select the items you wish to return and receive your authorization number.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship to Naples

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier point or schedule a home collection.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items at our Naples facility, your refund or exchange will be processed within 5 to 7 business days.