Frequently Asked Questions

Everything you need to know about shopping with London Store Naples.

What are your shipping times and costs?

We offer express shipping across Italy within 24-48 hours and international shipping within 3-5 business days. Shipping is free on all orders over €150.

What is your return policy?

You can return any unworn item with original tags within 14 days of delivery. Please use our online portal to initiate your return and receive a prepaid shipping label.

Are the products sold on London Store Naples authentic?

Absolutely. We are authorized retailers for every brand we carry, guaranteeing 100% authenticity on all sneakers, apparel, and accessories.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for interest-free installments.

Can I track my order status?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment in real-time.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes or need specific brand advice, our customer service team is available via WhatsApp for personalized recommendations.